Secure your order at www. atelier-donoma.fr
You can use your usual bank card (Visa, Mastercard…) or your Paypal account.
For bank cards, the site uses the Stripe secure payment solution. We do not have access to your bank details.
We do not offer installment payments.
We deliver in Metropolitan France and in certain countries in Europe and the rest of the world.
Our orders are delivered by carrier. Shipping costs are free for mainland France and amount to 15 euros for shipments in Europe and 35 euros for shipments outside Europe by Chronopost international.
Delivery is made within 2 to 4 working days from the date of online purchase and within 5 to 7 days abroad from online purchase.
Packages are given to carriers within 48 working hours after placing an order.
The return is free in mainland France, you have 14 days from the date of receipt to return your product. Before requesting a return make sure of the following points:
- The products must not have been used, be in perfect condition for resale, and with all the components of the box (special packaging, label). Incomplete, damaged, worn or altered items will not be accepted.
- The return must respect the period of 14 days from receipt of your order.
Contact us by email at contact@atelier-donoma.fr to make your request and receive your return slip with the slip allowing you to return your order free of charge.
Refund
Upon receipt of your package, we make sure that all the items comply with the return conditions. We refund you directly to the card used for purchases.
The refund process can take between 5-10 days from the date of receipt of the package, but we will do our best to process your request as quickly as possible.