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    Terms of Sales

    These general conditions of sale apply to all sales made on the website www.atelier-donoma.fr, subject to the special conditions indicated in the presentation of the products.

    ARTICLE 1: Mandatory information

    The website www.atelier-donoma.fr is a service of Atelier Donoma SARL, domiciled at 8 rue de Paris, 92110 Clichy, France, registered with the RCS of Nanterre (Siret: 877 854 737 00013), EU VAT number: FR61877854737. Email: contact@atelier-donoma.fr

    ARTICLE 2: Essential characteristics of the products and services sold

    The website www.atelier-donoma.fr sells:

    • Fashion accessories (Hats)
    • Places to attend hat-making workshops

    The customer declares to have read and accepted the general conditions of sale prior to placing his order. The validation of your order therefore constitutes acceptance of the general conditions of sale.

    ARTICLE 3: Price

    The prices of our products are indicated in euros all taxes included (TTC).

    In the event of an order delivered in a country other than mainland France, the customer is the importer of the products he purchases. For all products shipped outside overseas communities or the European Union, the invoice is based on the price excluding tax. The customer is solely responsible for declarations and payments of any customs duty or other tax that may be payable in his country.

    Delivery charges are not included in the price. The order form indicates the amount of the delivery costs before any order is placed.

    ARTICLE 4: Product availability period

    The available products appear on our site with the mention “available”. In order to best meet the expectations of our customers, the availability of our products is regularly updated on our website.

    If you have ordered a product that is unavailable after the validation of your order, you will be informed immediately. We will cancel your purchase. If the sum had already been debited, you will be immediately refunded.

    ARTICLE 5: Order

    You can order our products directly on our website.

    To place an order on our site, choose your items and add them to the basket. Validate the contents of your basket.

    • If you already have a customer account on our site, please identify yourself.
    • If you do not have a customer account on our site, please create one.
    • Choose a delivery method based on your order.

    Depending on the case :

    • Check the “payment” box to honor your order online.
    • Choose your method of payment and tick the box “acceptance of the GTC”.

    Confirm your payment.

    You will receive an email confirming your order at the email address you provided when creating your customer account.

    Check the details and the total amount of your order. Correct any errors beforehand before any acceptance.

    The transfer of ownership of the product will only take place upon full payment of your order.

    ARTICLE 6: Delivery

    • We make our deliveries in mainland France and internationally.
    • Our orders are delivered by Colissimo for France, or by another shipping partner for international deliveries. Shipping costs are the following: 10€ for mainland France, free in France, 15 euros for shipments in Europe and 35 euros for shipments outside Europe.
    • Delivery is made within 2 to 4 working days from the date of online purchase and within 5 to 7 days abroad from online purchase.
    • Packages are given to carriers within 48 working hours after placing an order.

    ARTICLE 8: Terms of payment

    • Several payment methods are accepted. As a customer, you have the option of paying by credit card (Visa and Mastercard) or Paypal.
    • When paying online, enter your bank card number, its expiration date and the 3 digits on the back of it. Online payment is secured with Stripe.

    We require full payment for the order.

    ARTICLE 9: Right of withdrawal

    • The customer has a period of 14 days from the date of receipt of the order to exercise his right of withdrawal by sending us his request. by email: contact@atelier-donoma.fr or by mail to the following address: Atelier Donoma, 8 rue de Paris, 92110 Clichy
    • The right of withdrawal does not apply for products which are by nature perishable, which cannot be returned (such as places for workshops, downloads, etc.).

    In order for our returned product to be marketable again, you agree to return it to us in its original packaging and in perfect condition. The packaging can be opened and the article used as long as it is possible to sell it.

     

    ARTICLE 10: Guarantee and right of return of the product (hidden defect or defect)

    You benefit from the legal guarantee of conformity and therefore from an application of article L211-4 of the Consumer Code which provides that:

    • “The seller is required to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. “
    • “He is also liable for any lack of conformity resulting from the packaging, assembly instructions or installation when this has been charged to him by the contract or has been carried out under his responsibility. “

    The warranty is applicable to our products having a defective nature (lack of functionality, product unfit for the use you can expect, absence of the features presented online …) and this, even in the absence of contractual warranty.

    A lack of conformity can appear up to 6 months after the transaction. Its existence is presumed on the day the goods are delivered and you do not have to prove the existence of the lack of conformity.

    In the event of a lack of conformity, we undertake to:

    • replace the product;
    • repair the product within 30 days and without charge.

    In the event of failure to perform our obligation or in the event of a major defect, we undertake to reimburse you for the full price paid or part of the price if you wish to keep the product.

    The presumption of lack of conformity no longer applies if it appears after 6 months following the sale and before 2 years. You must provide proof of the defect of our product.

    In the event of a hidden defect in your product, you benefit from the legal guarantee against hidden defects in articles 1641 to 1649 of the Civil Code. It applies to all our products[neufs / d’occasion] . This warranty applies when the defect renders the product unfit for use or when it reduces its use to such an extent that you would not have bought it or paid for it at a lower price. The warranty against hidden defects only applies when the defect is prior to the sale. You have a period of 2 years from the discovery of the defect to act.

    In the event of a defect, we undertake to replace your product or reimburse you as soon as possible.

    ARTICLE 11: Conditions and deadlines for reimbursement

    Product reimbursement is full. It is carried out by bank transfer as soon as possible and no later than 30 days from the date of exercise of the right of withdrawal.

    ARTICLE 12: Consumer complaints

    Any consumer complaint should be sent by post to the address mentioned opposite 8 rue de Paris, 92110 Clichy, France, or electronically to contact@atelier-donoma.fr

    ARTICLE 13: Intellectual property

    All comments, images and illustrations on our site are exclusively reserved for us. Under intellectual property and copyright, any use is prohibited except for private use.

    Without prior authorization, any reproduction of our site, whether partial or total, is strictly prohibited.

    ARTICLE 14: Liability

    In accordance with article 1147 of the Civil Code, we are legally liable to you in the event of non-performance or improper performance of the contract concluded.

    However, our contractual liability cannot be engaged in the situations mentioned below:

    • case of force majeure;
    • foreign fact which cannot be imputable to us

    The photographs on our site have no contractual value. They cannot therefore engage our responsibility.

    ARTICLE 15: Personal data

    • Certain information relating to the customer will be sent to the seller (namely name, first name, address, postal code and telephone number) in order to enable the processing and delivery of the products ordered.
    • The commercial offers of the site will be sent to the customer by email if no opposition has been issued. The customer may at any time oppose commercial offers free of charge by logging into his personal space.

    The site provides the customer with the collection and processing of personal information with respect for privacy in accordance with law n ° 78-17 of January 6, 1978 relating to computers, files and freedoms.

    Under articles 39 and 40 of the law dated January 6, 1978, the customer has the right to access, rectify, delete and oppose his personal data. The customer exercises this right via:

    • Our contact form (contact page)
    • by email at contact@atelier-donoma.fr

    ARTICLE 16: Competent jurisdiction and applicable law

    In the event of a dispute between the consumer customer and our company, the applicable law is French law.

    • The courts of Nanterre, Hauts-de-Seine, France are the only competent in case of dispute.